At ExpertClouds, we are committed to delivering genuine digital products promptly. Due to the nature of digital products, certain restrictions apply to returns and refunds.

  1. Digital Products
    All products sold by ExpertClouds are delivered electronically via email or account delivery. This includes, but is not limited to:

Microsoft software keys
Steam keys
VPN subscriptions
Other digital software and tools

  1. Refund Eligibility
    digital content can be refunded only under the following circumstances:

The product is faulty or not as described.
The product was not delivered after purchase.
We cannot provide refunds if the product works as described or if the customer simply changes their mind.

  1. Proof of Issue
    To request a refund, customers must provide valid proof showing that the product did not work or was not delivered. This may include:

A video demonstrating the fail of the key or software.
Screenshots or email correspondence showing non-delivery.
Refund requests without proof will not be accepted.

  1. How to Request a Refund
    Contact our support team at [email protected] with your order details.
    Provide the necessary proof as described above.
    Our team will review your request and respond within 2 business days.
  2. Refund Process
    Approved refunds will be issued using the original payment method.
  3. Delivery Issues
    If a product is not delivered due to technical errors on our side, we will either:

Re-deliver the product, or
Issue a full refund if re-delivery is not possible due to out of stock, etc..

  1. Contact Us
    For any questions regarding returns or refunds, please contact: [email protected]

Last Updated: 24/11/2025